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Retailers typically hire temporary workers to help meet increased demand during the holiday season. Forecasts for 2010 suggest this type of hiring will be considerably higher than in recent years. Some researchers suggest this is a sign the economy is picking up.


1. Examine the legal issues surrounding human resource management. What are the pros and cons, both for the companies and employees, of hiring temporary workers?

2. Discuss the differences in recruiting between temporary workers and full-time employees.

3. What implications do temporary workers have for developing a quality workforce at retailers such as Toys R Us and Kohl’s? Is this a concern?

SOURCE: D. Hunsinger, “Holiday Hiring May Signal Good Tidings for Economy,” USA Today (Retrievable online at

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