Description: The events aboard a March 27 JetBlue Airways Corp. (JBLU)flight, on which the co-pilot locked an erratically behaving captain out of the cockpit and diverted the plane to a safe landing, show how much has changed in a culture once typified by autocratic captains browbeating underlings even in the face of potential hazards, safety specialists said.
Questions for discussion:
- What are the managerial lessons described in this report?
- Do you think there are similar cultural problems that need to be addressed in other work environments?
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