Posted by & filed under International Business, Management, Organizational Behavior.

Description: B2B companies lag behind their B2C counterparts when it comes to using social media to track what customers are saying about their brands and following up on that feedback.


Date: June 08, 2012


Questions for Discussions:

  • What does the article say about firms using social media to track their brands?
  • What is actually measured?
  • What are the implications for this sort of research?
  • How should managers interpret this sort of data?



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