Description: Whether a business has millions of employees or just a few staffers, leaders ought to have a plan to deal with reputation damage that can stem from rumblings within the ranks.
Source: Fortune.com
Date: Nov 23, 2012
Link: http://management.fortune.cnn.com/2012/11/21/walmart-black-friday-protests/?iid=SF_F_River
Questions for Discussions:
- Summarize the message for management in this report.
- What do you think is the key communication tool available to management?
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