Posted by & filed under International Business, Management, Organizational Behavior.

Description: Home Depot CEO Frank Blake says that his company’s dedication to service and associate training keeps customers coming back.

Source: CNNMoney.com – video report

Date: Sep 25, 2013

Link: http://money.cnn.com/video/news/2013/09/25/f-leadership-home-depot-ceo-frank-blake-employees.fortune/index.html

Questions for Discussions:

  • Why would taking better care of employees be more important HR strategy for Home Depot than for say, a grocery retailer?
  • How would this strategy affect employee morale and motivation?

Leave a Reply

Your email address will not be published.