Posted by & filed under International Business, Management, Organizational Behavior.

Description: Lululemon’s repeated missteps are taking a toll. The yoga-wear retailer is both alienating current customers and “making it tough” to get new ones, an analyst at Sterne Agee, Sam Poser, wrote in a note to clients on Thursday. Poser downgraded the company’s stock and sent Lululemon shares downhill 4 percent to $66.24 on Thursday afternoon.

Source: HuffingtonPost.com

Date: Nov 14, 2013

Link: http://www.huffingtonpost.com/2013/11/14/lululemon-alienating-customers_n_4275842.html?utm_hp_ref=canada-business

Questions for discussion:

  • What does this article suggest about management’s public pronouncements?
  • How should the firms’ PR department handle this situation?
  • Do you think the damage to the brand is severe?

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