Posted by & filed under Management, Organizational Behavior.

Description:  Author Stephen M.R. Covey tells Gazelles CEO Verne Harnish that companies need to signal their intentions in order to win the trust of their customers.

Source: – video report

Date: Dec 11, 2013


Questions for Discussions:

  • Summarize the advice presented by Covey in this report.
  • Do you think it makes sense for managers to follow this line of strateic thinking in all situations?


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