Description: Olive Garden doesn’t know how to cook pasta, soaks its salads in too much dressing, dumps sauce haphazardly atop its dishes, forgets to sell wine, and has strayed far from its Italian roots with dishes no one in Italy would touch. And that’s how the slumping restaurant chain is seen by people who dearly want to see it flourish.
Source: Businessweek.com
Date: Sep 12, 2014
Questions for Discussions:
- Describe the problems at Olive Garden from an operational management perspective.
- Do you think current management will heed this advice?
