Zappos is bringing Uber-like surge pay to the workplace

Posted by & filed under International Business, Management, Organizational Behavior.

Description: For the online retailer’s call center employees, more caller demand means more pay.

Source: Fortune.com

Date: Jan 28, 2015

Link: http://fortune.com/2015/01/28/zappos-employee-pay/

Questions for discussion:

  • Describe the scheduling system.
  • What are the pros and cons of such a system from a managerial point of view?