Customer Service Channels That Frustrate Consumers

Posted by & filed under International Business, Management, Organizational Behavior.

Description: Consumers will abandon a retailer because of poor customer service

Source: eMarketer.com

Date: Feb 27, 2016

Link: http://www.emarketer.com/Article/Customer-Service-Channels-That-Frustrate-Consumers/1013637#sthash.OCMgf5II.dpuf

Questions for Discussions:

  • What does this report say about the importance of customer service?
  • How should managers deal with this information?