Description: Businesses accused of “overtly racist actions” from customers may soon see a warning on their Yelp page. The crowd-sourced review platform said it will allow customers to flag racist behavior, and it will place an alert on an establishment’s page when it “gains public attention for reports of racist conduct, such as using racist language or symbols.” A link to a news article explaining the business’ problematic behavior will be included in the message.
Date: Oct 09, 2020
Questions for discussion:
- What are the ethical and social responsibility implications for Yelp, as it introduces this feature?
- Do you think it is a good idea?
- What could go wrong?