Posted by & filed under Communication, Control, Decision Making, Management, Strategy.

Description: In this episode, hear from several business owners about how they use online reviews to strengthen their business practices, boost morale, and encourage customers to return again and again.

Source: Entrepreneur.com

Date: Sep 16, 2022

Link: https://www.entrepreneur.com/growing-a-business/business-owners-make-a-strong-case-for-responding-to-online/435523

Questions for discussion:

  • With respect to responsiveness to online reviews and communications, what is the advice to owners and managers?
  • What are the trade-offs for following this advice?