Posted by & filed under Communication, Control, Decision Making, Management, Strategy.

Description: In this episode, hear from several business owners about how they use online reviews to strengthen their business practices, boost morale, and encourage customers to return again and again.


Date: Sep 16, 2022


Questions for discussion:

  • With respect to responsiveness to online reviews and communications, what is the advice to owners and managers?
  • What are the trade-offs for following this advice?