Description: When a sensitive situation unfolds, many managers opt to limit communications to their inner circle. They fear that providing partial information in a rapidly developing environment will confuse and unsettle their wider group of stakeholders. They don’t manage expectations, and they’re not transparent.
Date: Sep 29, 2022
Questions for discussion:
- Why is inadequate information so damaging for management?
- How should management at the companies involved in the examples selected in the article have responded?