To Keep a Conversation From Becoming a Conflict, Understand and Interrupt the Pattern of Escalation

Posted by & filed under Communication, Control, Decision Making, Ethics & Social Responsibility, Management, Organizational Behavior.

Description: There’s only one thing you need to do to defuse a conflict. Listening isn’t it.

Source: INC.com

Date: Mar 21, 2023

Link: https://www.inc.com/debra-roberts/to-keep-a-conversation-from-becoming-a-conflict-understand-interrupt-pattern-of-escalation.html?utm_source=newsletters&utm_medium=email&utm_campaign=inc%20-%20this%20morning%20newsletter.newsletter%20-%20inc%20-%20this%20morning%203-21-23&leadid=261346&mkt_tok=njewluxfrs04nziaaagkoupfyr2tp4hne8xwqp-n5ofkrbtp6pk-tv00mqsvjyrvfxdf7drtomaovfuz_67txenwchsnumfawz8hp7c8nnovhi9upjxcm9vunzw

Questions for discussion:

  • What are the key points made in this article related to mitigating conflict?
  • Do you agree with this analysis and the strategic recommendations?
  • What would you add to the conversation?