Dealing with Difficult Customers? How Gig Workers Push Back

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Description: One of the ways that platforms such as Uber and Lyft ensure good customer service is by allowing riders to rate drivers on an app. If drivers want to keep working, they’ve got to keep those ratings up. But anyone who has been in a service job knows that customers can be difficult and… Read more »

How Founding CEOs Can Better Lead Companies After Growth

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Description: Don’t believe the old saw that a founder can’t be a growth CEO–but do shift your focus from products to people. Source: INC.com Date: Mar 23, 2022 Link: https://www.inc.com/magazine/202203/eren-bali/carbon-health-udemy-growth-leadership-advice.html Questions for discussion: Why is the leadership thinking changing, according to the article? How does this help marketers promote the company and brand to customers… Read more »

How older workers can push back against the reality of ageism

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Description: Ageism is one of the most unfair paradoxes in the labor market: People put in decades of hard work and then find themselves penalized for having done so. Source: CNBC.com – video report Date: Mar 20, 2022 Link: https://www.cnbc.com/2022/03/20/how-older-workers-can-push-back-against-the-reality-of-ageism-.html Questions for discussion: What does the article say about the managerial issues related to ageism?… Read more »

As employees return to the office, the much-hyped hybrid model faces acid test: does it work?

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Description: The days of mandating full-time work in the office are ending, hiring experts say Source: CBC.ca Date: Mar 23, 2022 Link: https://www.cbc.ca/news/business/hybrid-work-office-return-1.6393222 Questions for discussion: What does the report say about Canadian workers’ attitudes toward returning to work? What does this mean for management? What would you advise management and employees at this time… Read more »

Adidas announces new network that will allow more than 50,000 student-athletes to be paid ambassadors

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Description: Adidas announced Wednesday a new “name, image and likeness” network that will be open to student-athletes at NCAA Division 1 Adidas-sponsored schools.The new program will allow more than 50,000 students across 23 sports at 109 schools the ability to become paid spokespeople for the brand. Source: CNBC.com Date: Mar 23, 2022 Link: https://www.cnbc.com/2022/03/23/adidas-announces-new-network-that-will-allow-more-than-50000-student-athletes-to-be-paid-ambassadors-.html Questions for… Read more »

Rethinking Your Approach to the Employee Experience

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Description: Human resources leaders commonly assume that for a company to stand out as a great place to work, it must deliver competitive perks—everything from skills training to pet insurance to foosball. New research finds that this view is outdated: Engagement and retention don’t correlate with benefits awards. Employees have begun looking beyond material offerings… Read more »

Starbucks’ 3-pronged effort to create a more inclusive future for the brand

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Description: Starbucks (SBUX) is taking action to eliminate “points of exclusion” for customers across the globe and connect more with consumers and their communities. Source: Yahoo.Finance.com Date: Mar 15, 2022 Link: https://finance.yahoo.com/news/starbucks-takes-steps-toward-more-inclusive-future-here-are-three-ways-how-130048812.html Questions for discussion: How is management improving operations and eliminating points of exclusion? What are the overall benefits of this way of thinking?… Read more »

Women in low-paying jobs are losing billions as U.S. gender pay gap persists, Labor Department says

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Description: Women in low-paying industries, particularly Black and Hispanic women, are losing billions of dollars every year — exacerbating an already stark gender pay gap in the U.S., according to a new analysis by the Labor Department. Source: CNBC.com Date: Mar 15, 2022 Link: https://www.cnbc.com/2022/03/15/women-in-low-paying-jobs-are-losing-billions-as-us-gender-pay-gap-persists-labor-department-says.html Questions for discussion: Summarize the key arguments made in this… Read more »

Why the new productivity model is no longer about watching the clock

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Description: A habit of constantly monitoring work hours is feeling more and more out of place amid a changing work environment. Source: FastCompany.com Date: Mar 10, 2022 Link: https://www.fastcompany.com/90728516/why-the-new-productivity-model-is-no-longer-about-watching-the-clock Questions for discussion: What does the article say about productivity and popular thinking about work? Do you agree with these sentiments?

Making sense of why executives are eager to get employees back in the office

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Description: After two years, giddy executives appear on the brink of welcoming their workforces back to the office, whether their employees are ready or not. Source: CNBC.com Date: Mar 08, 2022 Link: https://www.cnbc.com/2022/03/08/return-to-office-why-executives-are-eager-for-workers-to-come-back.html?__source=iosappshare%7Ccom.apple.UIKit.activity.Mail Questions for discussion: Why are executives eager to get employees back in the office? What are the issues related to this debate?… Read more »