Description: In an effort to create a better experience for its guests, Affinia-owned hotels are training employees to recognize and respond to body language. Related Video: http://www.bing.com/videos/watch/video/how-to-read-body-language/6nas8vn?src=v5:share:sharepermalink:&from=sharepermalink Source: C. Jones, “Face Off: Hotel Staff Taught to Read Guests’ Body Language,” USA Today Date: October 24, 2011 Article Link: http://travel.usatoday.com/hotels/story/2011-10-24/Face-off-Hotel-staff-taught-to-read-guests-body-language/50896514/1 Questions for discussion: Examine the figure… Read more »

Description: Wall Street Journal Assistant Editor Jennifer Valentino-DeVries discusses the impact of software tools in a networked society. While the discussion centers on crime solving, the applications extend to business.   Source: WSJ.com Date: November 4, 2011 Questions for discussion: All information is data, but not all data is information. Why is this statement true?… Read more »

Description: Long-range forecasts suggest a decline in the unemployment rate due to a number of aging workers leaving the workforce. While this is good overall for the economy, let’s consider it from the standpoint of individual companies.   Source: J. Lahart, “Aging Population Eases Jobless Rate,” Wall Street Journal Date: November 4, 2011 Article Link:… Read more »