Posted by & filed under International Business, Management, Organizational Behavior.

Description: Online merchant fined a customer $3,500 for posting a critical review about the company’s customer service.

Source: – video report

Date: Nov 29, 2013


Questions for Discussions:

  • What are arguments for and against management applying this policy?
  • Is the publicity surrounding this story likely to hurt sales at the firm or change customer behaviors?

Leave a Reply

Your email address will not be published. Required fields are marked *