Description: A surge in online sales this holiday season is boosting expenses for some retailers as more shoppers return merchandise purchased with the click of a mouse.

Source: Bloomberg.com

Date: Dec 28, 2015

Link: http://www.bloomberg.com/news/articles/2015-12-29/online-surge-leads-to-many-not-so-happy-returns-for-retailers
Questions for discussion:

• Summarize the issues related to online sales.
• How can merchants mitigate the financial costs?