Posted by & filed under Communication, Control, Management.

Description: Complaints against telecom and cable companies rose by 35 per cent last year to hit a record high as an upward surge in disputes continued for a second straight year, says the consumer agency tasked to deal with them.


Date: Nov 29, 2019


Questions for discussion:

  • What is the source of much of the customer dissatisfaction?
  • What can telecom companies do to mitigate these problems?