Description: Complaints against telecom and cable companies rose by 35 per cent last year to hit a record high as an upward surge in disputes continued for a second straight year, says the consumer agency tasked to deal with them.

Source: BNNBloomberg.com

Date: Nov 29, 2019

Link: https://www.bnnbloomberg.ca/wireless-woes-drive-surge-in-canadian-telecom-complaints-ccts-1.1354722

Questions for discussion:

• What is the source of much of the customer dissatisfaction?
• What can telecom companies do to mitigate these problems?