Posted by & filed under Communication, Control, Decision Making, Ethics & Social Responsibility, Management, Organizational Behavior.

Description: Twentieth-century health care required patients to book an appointment — well in advance — and then meet their doctor in-person at the doctor’s office or hospital. The status quo worked well for physicians, who have many demands on their time. Patients generally received good care but, it now seems, probably not in the most efficient fashion.


Date: Oct 22, 2020


Questions for discussion:

  • What does the report say about how health care funding drives the management of resources?
  • What are the lessons here?
  • What would you advise the industry do to improve efficiencies?