Posted by & filed under Communication, Control, Decision Making, Ethics & Social Responsibility, Leadership, Management.

Description: It is not the first boycott of a company or organization and it will not be the last. But an ongoing protest against Publix Super Markets— a multi-billion dollar grocery chain with 1,200 stores in southeastern U.S.—has an interesting plot twist that created international headlines.

Source: Forbes.com

Date: Feb 22, 2021

Link: https://www.forbes.com/sites/edwardsegal/2021/02/22/heres-what-executives-need-to-know-before-responding-to-consumer-protests/?sh=666c0fe43c5e

Questions for discussion:

  • Summarize the issues involved in this story and how management dealt with the problem.
  • What is the advice presented to management in the article? Do you agree?