Posted by & filed under Communication, Control, Ethics & Social Responsibility, Leadership, Management, Organizational Behavior.

Description: Most managers dread giving feedback. Offering a blend of praise and criticism is supposed to help your team members do more of what they’re good at and improve in areas where they’ve missed the mark. But research shows it rarely works that way (see the Nano Tool, “The Annual Performance Review: Should You Eliminate It?”). In her book How to Change, Wharton professor Katy Milkman shares a different idea: work to build people’s confidence if you want them to achieve a goal. In Virgil’s words from around 20 BCE, “they can because they think they can.”


Date: Jan 24, 2022


Questions for discussion:

  • Summarize the key ideas presented in this article.
  • What do you think of the practice?
  • Do you think the practice can have widespread application and success?