Description: As collaborative technologies proliferate, it is tempting to assume that more sophisticated tools will engender more effective virtual communication. However, our study of globally dispersed teams in a major multinational organization revealed that performance depends on how people use these technologies, not on the technologies themselves.
Date: Jun 13, 2018
Questions for discussion:
- Summarize the key ideas presented in this classic research report.
- Do you think the analysis and recommendations are still valid at this time?