Description: The virtual assistants had more than a decade to become indispensable. But they were hampered by clunky design and miscalculations, leaving room for chatbots to rise.
Date: Mar 15, 2023
Questions for discussion:
- Summarize the managerial reasons for the demise of virtual assistants and rise of chatbots?
- Where else do you see the managerial use of AI, besides the obvious area of search?