Posted by & filed under Communication, Control, Decision Making, Ethics & Social Responsibility, Leadership, Management, Organizational Behavior, Strategy.

Description: The virtual assistants had more than a decade to become indispensable. But they were hampered by clunky design and miscalculations, leaving room for chatbots to rise.


Date: Mar 15, 2023


Questions for discussion:

  • Summarize the managerial reasons for the demise of virtual assistants and rise of chatbots?
  • Where else do you see the managerial use of AI, besides the obvious area of search?